Refunds & Returns
Our goal is a smooth, marketplace-grade return experience. This policy is designed to align with common Amazon return expectations while clearly stating how returns work for purchases made through this website.
Return window
We accept return requests within 30 days of delivery for eligible items, in line with typical marketplace expectations.
Eligibility
- Items must be unused, in original packaging, and in resellable condition.
- If an item arrives damaged, defective, or incorrect, contact us and we will make it right.
Refunds
After the return is received and inspected, eligible refunds are issued back to the original payment method. Processing times may vary by bank/card provider.
Shipping & return shipping costs
- If the return is due to our error (wrong item, defective, damaged), we’ll cover reasonable return shipping.
- For discretionary returns (e.g., changed mind), return shipping may be the customer’s responsibility.
Orders fulfilled by Amazon (FBA/MCF)
Some orders may be fulfilled through Amazon’s logistics network. Where applicable, we will follow Amazon-aligned processes to ensure returns are handled reliably. The exact return method and instructions may differ depending on fulfillment.
How to request a return
Email us with your order details and the reason for the return. We’ll reply with the next steps and, if eligible, a return address/label.
Support email: novusstreamsolutions@gmail.com
This policy is provided for customer clarity and operational consistency. It does not modify or replace any rights you may have under applicable consumer protection laws.